Refund Policy

Last updated: 30 June 2026

This Refund Policy applies to subscription payments made for InsaIndo HR through Razorpay.

1. General Policy

Subscription fees are billed in advance for each billing cycle and are non-refundable, except as described below or as required by applicable law.

2. No Partial Refunds

We do not provide partial or pro-rated refunds for unused time within a billing cycle if you cancel your subscription before the cycle ends. Cancellation stops future billing but does not refund the current period.

3. Billing Errors

If you believe you were charged in error (such as a duplicate charge or incorrect amount), contact us within 30 days of the charge at hello@insaindo.in. We will investigate and issue a refund if a billing error is confirmed.

4. Failed or Disputed Transactions

In case of a failed transaction where payment was deducted but the subscription was not activated, the amount will be automatically refunded by Razorpay as per its standard processing timelines, typically 5-7 business days.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through Razorpay and may take 5-7 business days to reflect, depending on your bank or payment provider.

6. Contact

For refund-related queries, contact us at hello@insaindo.in.